Privacy Policy

Last updated: May 2026.

Introduction.

We (JetSetSpins Casino, operating at jetsetspins-casino.org) are committed to protecting the privacy, security and rights of people who use our services in the United Kingdom. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights and choices available to you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You must be 18+ to register or play with us; we operate under the regulatory requirements that apply to licensed UK gambling operators and we support responsible gambling initiatives including BeGambleAware, GamCare and GamStop.

Who we are.

Controller: JetSetSpins Casino is the data controller for the personal information described in this policy.
Contact: For privacy questions, data subject requests or to contact our Data Protection Officer, email [email protected].

Scope and legal bases for.

We process personal data to provide, maintain and improve our gaming and betting services and to comply with legal and regulatory obligations. The lawful bases we rely on include:

Contract performance: processing necessary to perform the user account agreement, deliver games, process deposits/withdrawals, bonuses and customer support.
Legal obligations: processing required to comply with UK gambling law, anti-money laundering (AML) rules, tax reporting and regulatory requests under the UK Gambling Commission regime.
Legitimate interests: where we have a justified business purpose (for example fraud prevention, platform security, detection of bonus abuse, and improving product features) provided those interests do not override your rights and freedoms.
Consent: where you have freely given consent (for example, for marketing communications or certain analytics and cookies) — you may withdraw consent at any time.

What personal data we.

We collect only information necessary for the purposes set out below. Types of data we collect include:

Account and identity data.

Full name, date of birth, gender (optional), residential address, and verified identity documents where required for age and KYC checks; this is necessary to verify you are 18+ and to satisfy AML and licensing rules.

Contact.

Email address, telephone number and any alternative contact methods you provide for account notifications, support and verification.

Financial and payment data.

Payment instrument details (e.g, Visa/Mastercard debit card details, e-wallet account IDs for PayPal, Neteller, Skrill; Paysafecard voucher details; Apple Pay/Google Pay tokens; bank account details for transfers), transaction history, deposit and withdrawal amounts and timestamps — necessary to process deposits, payouts, refunds and to meet AML and financial record-keeping obligations.

Gameplay and betting data.

Game play history, wagers (including small bets or “flutter” amounts), wins and losses, session times, device and platform identifiers, in-game behaviour and bonus usage (including wagering status and progress). This data supports account management, regulatory reporting, fair play and prevention of bonus abuse under UKGC rules.

Technical and usage data.

IP addresses, device details, browser type and settings, operating system, location data (where permitted), cookies and similar tracking technologies, crash logs, and analytics data used to run, secure and improve the platform.

Communications and support.

Chat transcripts, email correspondence, recordings of telephone support interactions (where permitted), and complaint records, used to provide support, investigate disputes and to improve service quality.

Sensitive data.

Where relevant to problem gambling support, you may voluntarily provide health or vulnerability-related information (for example when contacting support about gambling harm); we treat such data with heightened protections and process it only where you consent or where necessary to provide safeguarding under our regulatory duties.

How we use your personal data.

We use your data for the following core purposes:

Account registration and verification, age checks and KYC/AML screening.
To accept and process deposits and withdrawals in GBP (£) using supported methods (Visa/Mastercard debit — not credit for gambling deposits where applicable — PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, bank transfer) and to maintain accurate financial records.
To operate, manage and deliver our gaming services, record game play, calculate winnings, apply and monitor bonus terms and wagering requirements, and enforce bonus abuse and site terms.
To detect, prevent and investigate fraud, money laundering, cheating, collusion, and other prohibited activity; to enforce sanctions screening and to respond to regulatory or law enforcement requests.
To provide customer service, respond to enquiries, handle complaints and maintain support logs.
To send transactional communications (account notifications, security alerts, payout confirmations) and — with your consent — marketing communications and offers (promotions, newsletters, tailored offers).
To run responsible gambling tools: enforce deposit limits, loss limits, session time alerts, cooling-off periods, GamStop self-exclusion checks, and to refer or signpost customers to support services such as BeGambleAware and GamCare (including contact details and helplines).
For analytics and product improvement: aggregated and pseudonymised data to optimise platform performance, reporting, and business analytics.
For legal and regulatory compliance, including record retention for the period required by law and cooperation with the UK Gambling Commission or other competent authorities.

Automated decision-making and.

We may use automated systems to assess risk, detect fraud, identify potential problem gambling behaviours, and to personalise marketing offers. Where automated profiling or decisions have a legal or similarly significant effect (for example account restrictions or enforcement action), we will provide information about that decision and allow you to challenge it; human review will be available wherever required by law.

Cookies and similar.

We use cookies, local storage and similar technologies for authentication, security, session management, preferences, analytics and marketing. You can manage cookie preferences via our cookie settings. Essential cookies needed to provide the service are required for account functionality; non-essential cookies (analytics and marketing) are processed on the basis of consent and may be disabled without affecting core gameplay.

Sharing and recipients of personal data.

We do not sell your personal data. We share personal data only where necessary and lawful:

Service providers and processors: payment processors (Visa/Mastercard acquirers, PayPal, Neteller, Skrill, Paysafecard processors, banking partners for transfers), KYC/AML verification providers, identity verification agencies, hosting and infrastructure providers, customer support and live chat vendors, and analytics providers that act on our instructions.
Regulatory, government and law enforcement bodies: where required by UK law, to comply with UKGC requirements, AML/Terrorist Financing obligations, tax authorities, or in response to lawful requests or court orders.
Fraud prevention and sanction screening agencies: to detect, prevent and investigate suspicious activity; information may be shared with other operators where permitted or required under multi-operator self-exclusion (GamStop) or fraud prevention rules.
Affiliates and service partners: where you opt in to third-party services or promotional partnerships, we will only share required information with your consent.
Business transfers: in the event of any merger, sale, reorganisation or insolvency event we may transfer personal data to prospective or actual buyers, subject to confidentiality protections and legal safeguards.

International data.

Most processing and storage takes place within the UK or the UK/EAA; if we transfer personal data outside the UK (for example to cloud providers, analytics partners or processors in other countries), we will ensure appropriate safeguards are in place such as UK adequacy, standard contractual clauses, or other legal mechanisms that comply with UK GDPR requirements.

Data.

We retain personal data only as long as necessary for the purposes described and to meet legal, regulatory and tax obligations. Financial, AML and transaction records are retained for the statutory period required by law; account and KYC data will be retained for a reasonable period after account closure to comply with investigations and regulator requests and to defend legal claims. Where we keep aggregated or anonymised data, this may be retained indefinitely.

Security.

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. Measures include encryption of sensitive information in transit and at rest, secure authentication and session controls, regular security assessments, access controls and staff training. Despite our efforts, no system is completely secure; if a personal data breach occurs that poses a high risk to your rights and freedoms we will notify you and the Information Commissioner’s Office as required by law.

Your rights under UK GDPR.

Under the UK GDPR and the Data Protection Act 2018 you have rights regarding your personal data, subject to legal exemptions:

Right to be informed: you can request information about how we process your data.
Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate information.
Right to erasure: in certain circumstances you can request deletion of your personal data (note: we may need to retain certain data for legal/regulatory reasons).
Right to restrict processing: you can ask us to limit processing in specific situations.
Right to data portability: where applicable, you can request a machine-readable copy of certain data you provided.
Right to object: object to processing based on legitimate interests or direct marketing.
Rights in relation to automated decision-making: challenge automated decisions and request human review where applicable.

To exercise any of these rights, contact us at [email protected]. We will respond within the statutory timescales (normally one month) unless an extension is permitted by law. We may require proof of identity before complying with requests to protect your data. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection law.

Responsible gambling, vulnerability and.

We take responsible gambling seriously and provide tools to help you control your play, including deposit limits, loss limits, session time reminders, reality checks, time-outs and cooling-off periods, and permanent self-exclusion. We participate in GamStop to enable multi-operator self-exclusion and will process your data in order to apply self-exclusion in accordance with that scheme. If you disclose vulnerability, mental health concerns or problem gambling behaviour, we may process sensitive personal data to provide appropriate safeguarding and to comply with our obligations; such processing will be limited, secure and only where necessary. If you need immediate support, please contact GamCare on 0808 8020 133 or BeGambleAware for guidance; we will also provide signposting during interactions with our support teams.

Marketing and promotional.

We will send you transactional messages necessary to operate your account without consent. Marketing communications (email, SMS, push) are sent only with your consent or where you have opted in; you may opt out at any time using the unsubscribe link in messages or by contacting [email protected]. When we promote bonuses and free spins, wagering requirements and fair-use restrictions will be clearly stated; we enforce strict bonus abuse policies consistent with UKGC expectations. You can also control certain marketing preferences in your account settings.

Children and age.

Our services are for adults only (18+). We take steps to prevent underage gambling, including robust age and identity verification checks and blocking suspicious registrations. If you believe an account has been created by someone under 18, contact support immediately and we will suspend the account pending verification.

Third-party content and.

Our site may contain links to third-party services or content. When you follow links to third-party sites, their privacy policies will apply. We are not responsible for the privacy practices of external websites and encourage you to review their policies.

Enforcement, audits and regulatory.

We will cooperate with regulatory and supervisory authorities including the UK Gambling Commission and the ICO, and we may share personal data to respond to audits, investigations or statutory enquiries. Our licence number and compliance commitments are available on request via customer support.

Complaints and contact.

If you have questions, concerns or wish to exercise your data protection rights, please contact us at:

Email: [email protected] Please include your account details and the nature of your request. If you remain dissatisfied after contacting us, you may lodge a complaint with the UK Information Commissioner’s Office.

Changes to this Privacy.

We may update this Privacy Policy to reflect changes in legal, regulatory or operational requirements. Material changes will be communicated via the email address on file or a prominent notice on our website. The “Last updated” date at the top of this document indicates when this policy was last revised.

Important UK-specific.

Legal framework: We process personal data in accordance with the UK GDPR and the Data Protection Act 2018 and in line with guidance from the Information Commissioner’s Office.
Responsible gambling resources: For confidential help and support call GamCare at 0808 8020 133 or contact BeGambleAware for information and referrals. If you wish to self-exclude from all online gambling operators, you may register with GamStop.
Regulatory compliance: We are required to verify age (18+), perform identity and AML checks and to keep financial and gaming records for regulator-mandated periods; these checks are carried out before certain withdrawals may be processed.
Payments and limits: Accepted payment methods include Visa/Mastercard (debit accepted in line with UK rules), PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay and bank transfer; the availability of specific methods may vary, and some methods may have different processing times or fees for withdrawals.

Security tips for.

Keep your account credentials private and use a strong, unique password.
Enable any available account protection features such as two-factor authentication if offered.
Check account activity regularly and report unauthorised transactions to support immediately.
Use deposit and session limits to control your play and consider GamStop or GamCare support if you feel your gambling is becoming harmful.

Record of processing activities (ROPA).

We maintain internal records of processing activities that describe categories of personal data, processing purposes, data recipients, international transfers and retention periods, as required by UK data protection law. Requests for additional information about our processing practices can be made via [email protected].

Data breach.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the ICO without undue delay and, where required, inform affected individuals with information about the breach and steps they can take to mitigate risk.

Third-party processors list (examples).

We use third-party processors to provide services such as payment processing, KYC/identity checks, fraud screening, hosting, live chat and analytics; all processors are subject to contractual obligations to protect data and process it only on our instructions. For details about specific processors used for particular services, please contact [email protected].

Special provisions for closed accounts and.

If you close your account or self-exclude via GamStop or our own self-exclusion tools, we will retain necessary records for compliance and fraud prevention purposes, and to respond to regulator queries. We will stop marketing to accounts that are self-excluded and will take reasonable steps to block access during the exclusion period.

Acknowledgement and.

By registering for an account or using JetSetSpins Casino services you acknowledge that you have read this Privacy Policy and accept the processing practices described herein. If you do not agree with any part of this policy, do not register or use our services.

Single-question.

Do you want this policy to state a specific UKGC licence number and company legal name for publication on the site?